Frequently Asked Questions
Have a question about our gaming venue in Bucharest? Below you will find answers to the most common questions, based on the house rules and the club’s official information. If you cannot find what you are looking for, call us on +40 759 410 818 or write to us on the contact page.
Opening hours, address and reservations
Our gaming venue is at 14 Unirii Boulevard, Block 6, Section III, Ground Floor (next to the Capodopera store), Bucharest, between Unirii Square and the Palace of the Parliament. You will find details and a map on the contact page.
We are open every day, Monday to Sunday, from 12:00 to 06:00.
You can book online at mgc.SimplyBook.it or by phone at reception, on +40 759 410 818.
Reservations are held for 10 minutes unless you announce a delay. If you do not show up or do not announce the cancellation or delay, the seat is no longer guaranteed. After repeated violations the right to make reservations is lost.
Prices and payment
The price depends on the zone: Standard 12 RON/hour, Premium 14 RON/hour, VIP 18 RON/hour and Ultra 20 RON/hour. For long sessions there are better-value packages of 3, 5, 8 and 12 hours. The full list is on the Prices page.
Products are paid for at the register when you take them from the shelf, not at the end of the gaming session.
No. For any suspension, money is not refunded. For unlimited-hours packages, the hours played must be paid. You may choose not to pay for the hours played, but in that case the suspension becomes permanent.
Accounts, food and smoking
We do not provide accounts for gaming platforms. Bring the login details of your own account.
No. Outside products are not allowed, except for Glovo, Foodpanda, pizza etc. orders, which are consumed at the tables downstairs. Breaking this rule is sanctioned with a 1-month suspension.
No, smoking is forbidden inside the venue, including the bathroom. The sanctions are: IQOS / e-cigarettes – 3 months, cigarettes – 1 year, and weed or other drugs – permanent suspension. Using prohibited substances is also forbidden in the outdoor perimeter of the venue.
Minors
Yes. After 22:00, minors may stay in the venue only if they are accompanied by a parent / legal guardian or have their approval.
No. Consuming alcohol and energy drinks in the venue is strictly forbidden for minors. We reserve the right to ask for proof of age.
Behaviour and sanctions
Disturbing other customers, directly (shouting, talking loudly) or indirectly (video calls, music or TikTok without headphones), is sanctioned with a 1-month suspension. Before this type of suspension you receive warnings – see the next question.
For suspensions of up to 1 month: at the first violation you receive a verbal warning, at the second you receive the list of violations with the relevant ones circled, and at the third we shut down your PC and you are asked to leave the room. If you do not leave within 3 minutes, the security company steps in. For suspensions of more than 1 month no warning is given.
Yes. A later violation adds up the previous suspensions. For example, if you previously had a suspension for shouting, at the next violation you receive 1 month + 1 month.
Destroyed equipment is paid for at the new price and results in a 6-month suspension. Physical aggression (punching the desk, hitting the desk with the mouse) is sanctioned with 1 month, even if nothing was broken.
Out of respect for our other customers, our staff and our neighbours, towards whom we have a moral and legal obligation (Law 61/1991) to observe quiet hours. The rules apply to everyone, regardless of name, nationality or gender – Marsupy Gaming Club does not discriminate. The full rules are in the House Rules.
Ultra Zone and lost items
The Ultra Zone is reserved for customers who have always behaved respectfully. To get on the list you must be recommended by a member of our staff. You can also enter if you are accompanied by a person who is already on the list.
We are not responsible for items left behind, but if we find them we call the number left at reservation and keep them for 30 days. Unclaimed items are donated.