House Rules

Respect for our other customers, for the MGC club and for our neighbours, towards whom we have a moral and legal obligation (Law 61/1991) to observe quiet hours, obliges us to sanction customers who get carried away by the adrenaline of the game and forget that they are among other people, who deserve to play in a pleasant, relaxing and friendly atmosphere.

Suspensions for breaking the main rules

01Outside products (except Glovo / Foodpanda / pizza etc. orders, which are consumed at the tables downstairs)1 month
02Physical aggression (e.g. punching the desk, hitting the desk with the mouse)1 month
03Disturbing other customers indirectly (e.g. video calls, music or TikTok without headphones)1 month
04Disturbing other customers directly (e.g. shouting / talking loudly)1 month
05Smoking IQOS / e-cigarettes inside the venue (including the bathroom)3 months
06Disrespecting employees or other customers6 months – permanent
07Destroyed equipmentpaid at new price + 6 months
08Smoking cigarettes inside the venue (including the bathroom)1 year
09Smoking weed or using drugs inside the venue (including the bathroom)permanent
10Fighting with fellow players, threatening / assaulting staffpermanent + criminal complaint

For any suspension above, money is not refunded when you are asked to leave. For unlimited-hours packages, the hours played must be paid. You may choose not to pay for the hours played, but the suspension then becomes permanent.

Warnings and sanctions

Suspensions of up to 1 month

For suspensions of up to 1 month, a verbal warning is given first.

At the second warning you receive the list of violations with the relevant ones circled.

At the third warning we shut down your PC and you are asked to leave the room. If you do not leave within 3 minutes, you will be removed by the security company.

Suspensions of more than 1 month

For suspensions of more than 1 month, no warning is given and you will be removed by the security company.

A later violation of the rules adds up the previous suspensions. Example: if you were banned for a week for shouting in the past, at the next violation you receive 1 month + 1 month.

For other violations of our internal rules we reserve the right to refuse service.

Other rules

01Products are paid for at the register when they are taken from the shelf, not at the end of the gaming session.
02Reservations are held for 10 minutes unless a delay is announced. When a reservation is not honoured and the cancellation / delay is not announced, the seat is no longer guaranteed. After repeated violations the right to make reservations is lost.
03The use of prohibited substances is forbidden both inside the venue and in its outdoor perimeter.
04Consuming alcohol and energy drinks in the venue is strictly forbidden for minors. We reserve the right to ask for proof of age.
05Minors are not allowed in the venue after 22:00 unless accompanied by a parent / legal guardian or with their approval.
06We do not provide accounts for gaming platforms.
07We are not responsible for items left in the venue. If we find them, we call the number left at reservation and keep them for 30 days. If they are not claimed, they will be donated.

Respect and equality

As long as you respect our other customers, our neighbours, our venue and our staff, you will always be welcome.

We want to issue as few suspensions as possible, but out of respect for others we will not hesitate in any of the cases above, regardless of the name, nationality or gender of the person concerned. Marsupy Gaming Club does not discriminate and stands for equality and fairness for everyone.

Ultra Zone Access
In the Ultra Zone we only accept customers who have always behaved respectfully towards our staff and other customers / neighbours.
To get on the list of customers with Ultra access you must be recommended by a member of our staff. You can also access Ultra if you are accompanied by a person who is already on the list.

Rain – CS2 Livestream

Rain – CS2 Livestream

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